NCFE Certificates
This qualification is part of a suite of knowledge-based qualifications.
NCFE Certificates
NCFE Level 2 Certificate in Principles of Customer Service
This qualification is part of a suite of knowledge-based qualifications. It has been developed to enable learners to progress into employment in customer service roles or onto higher level studies. This qualification may be eligible for funding. For further guidance on funding, please contact your local funding provider. This qualification is suitable for use within a Study Programme.
Aims and objectives of this qualification This qualification aims to:
- provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.
The objectives of this qualification are to help learners to:
- develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events • know how to apply their knowledge in a variety of industries and job roles.
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Qualification purpose This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.
Qualification objectives This qualification will enable learners to develop an understanding of:
- communicating with customers in the hospitality sector
- teamwork in the hospitality sector
- professional standards and personal development
- legislation and regulations relating to customer service delivery in the hospitality sector.
NCFE Level 2 Certificate in Understanding Retail Operations
Aims and objectives of this qualification This qualification aims to:
- provide an introduction to the retail industry to those new to or seeking employment in this area
- help learners develop an understanding of the different aspects of working in the retail sector
- prepare learners for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice.
The objectives of this qualification are to help learners to develop an understanding of the different aspects of the retail industry.
NCFE Level 2 Certificate in Contact Centre Operations – (600/1292/4)
Aims and objectives of this qualification This qualification aims to:
- Understand Digital promotion for business.
- Understanding search engine optimisation for business.
- Coordinating the use of digital media for business.
- Emergent digital techniques for business.
- Producing digital promotional content for business.
- Understanding social media.
- Using Email campaigns for business promotion.
- Using Mobile phone applications for business.
NCFE Level 2 Certificate in Digital Promotion for Business (601/6673/3)
Aims and objectives of this qualification This qualification aims to:
- Understand Principles of personal effectiveness in a contact centre
- Understand principles of health and safety in a contact centre
- Understand Principles of personal responsibilities and working in a business environment
- Understand principles of using systems and technology in a contact centre.
- Understand principles of customer service in a contact centre
To request more information:
Contact the Admission’s Section
Timing: Saturday-Thursday / 8am-8pm
Phone: +973-77111176
Whatsapp: +973-35554382
Email: info@delmonacademy.com