Overview
Delmon Academy offers a range of courses in business and management that develop your skills in self-development, customer service and management, marketing and finance.
Management skills programmes
The list below is the academy’s 2023 programme list. Ask the admissions office which programmes are open for registration now, and for current fees.
| Programme | Hours | Certificate |
|---|---|---|
| NCFE Level 2 Certificate in Employability Skills | 130 | NCFE qualification |
| NCFE Entry Level 3 Certificate in Employability Skills | 130 | NCFE qualification |
| NCFE Level 2 Certificate in Principles of Customer Service | 185 | NCFE qualification |
| NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality | 125 | NCFE qualification |
| NCFE Level 2 Certificate in Understanding Retail Operations | 120 | NCFE qualification |
| NCFE Level 1 Certificate in Customer Service | 134 | NCFE qualification |
| NCFE Level 1 Certificate in Job Search and Employment | 102 | NCFE qualification |
| NCFE Level 4 Certificate in Leadership & Management | 136 | NCFE qualification |
| NCFE Level 1 Certificate in Business & Enterprise | 120 | NCFE qualification |
| NCFE Level 1 Certificate in Business Administration | 150 | NCFE qualification |
| NCFE Level 2 NVQ Certificate in Sales | 124 | NCFE qualification |
| NCFE Level 2 Diploma in Business Administration | 229 | NCFE qualification |
| NCFE Level 2 Certificate in Digital Promotion for Business | 50 | NCFE qualification |
| NCFE Level 2 Award in Digital Promotion for Business | 150 | NCFE qualification |
| NCFE Level 2 Certificate in Data Analysis | 135 | NCFE qualification |
| NCFE Level 4 Award for Technology Enabled Educators | 92 | NCFE qualification |
| Marketing and Promotion | 21 | Delmon Academy certificate |
| Approaches to Successful Selling | 24 | Delmon Academy certificate |
| Understanding Customer Needs | 24 | Delmon Academy certificate |
| Human Resources Strategies for Achieving Organisational Goals | 40 | Delmon Academy certificate |
| Project Management for Professionals (PMP exam preparation) | 35 | Delmon Academy certificate |
NCFE course outlines
- NCFE Level 2 Certificate in Contact Centre Operations
- NCFE Level 2 Certificate in Digital Promotion for Business
- NCFE Level 2 Certificate in Principles of Customer Service
- NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
- NCFE Level 2 Certificate in Understanding Retail Operations
See also NCFE Certificates and Employability Skills for details of individual qualifications.