Delmon hub
Resources & downloads
Registration forms, guides, training plans, qualification specifications and course outlines.
- Registration form and agreement (English) Download
- Registration form and agreement (Arabic) Download
- Trainee’s guide Password protected — ask the academy for the password. Download
- Trainer’s guide Password protected — ask the academy for the password. Download
- Training programmes approved by the Ministry of Labour (2023) Download
- Programme list 2023 Download
- Delmon Academy training plan 2023 Password protected — ask the academy for the password. Download
- Activity plans 2023 for trainees Password protected — ask the academy for the password. Download
- Training plans 2023 for trainers Password protected — ask the academy for the password. Download
- Quality manual 2023 Password protected — ask the academy for the password. Download
- BQA vocational review report (2020) Download
- Organisational chart Download
- Job description: President Password protected — ask the academy for the password. Download
- Job description: Executive Manager Password protected — ask the academy for the password. Download
- Job description: Quality Manager Password protected — ask the academy for the password. Download
- Job description: Secretary Password protected — ask the academy for the password. Download
- Trainer eligibility: Eman Ali Almawali Password protected — ask the academy for the password. Download
- Trainer eligibility: Abdulla Salman Alsari Password protected — ask the academy for the password. Download
- Trainer eligibility: Duaa Mansoor Alaali Password protected — ask the academy for the password. Download
- Trainer eligibility: Fatema Alhadad Password protected — ask the academy for the password. Download
- NCFE Employability Skills: Entry Level 3 specification Download
- NCFE Employability Skills: Level 1 specification Download
- NCFE Employability Skills: Level 2 specification Download
- NCFE Level 2 Contact Centre Operations (600/1292/4) Download
- NCFE Level 2 Digital Promotion for Business specification Download
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Files marked “password protected†need a password from the academy. Can’t find a document? Contact us.
Course outlines
Every course outline is a page on this website: aims, objectives, content, duration and certification.
ICDL
- ICDL Computer Essentials View outline
- ICDL Online Essentials View outline
- ICDL Word Processing View outline
- ICDL Spreadsheets View outline
- ICDL Presentation View outline
- ICDL Using Databases View outline
- ICDL Project Planning View outline
- ICDL IT Security View outline
- ICDL Online Collaboration View outline
- ICDL Health Information Systems Usage View outline
- ICDL Digital Marketing View outline
- ICDL ICT in Education View outline
- ICDL Social Media View outline
Graphic Design
- Adobe Photoshop (Beginner) View outline
- Adobe Photoshop (Advanced) View outline
- Adobe Illustrator View outline
- Adobe InDesign (Beginner) View outline
- Adobe InDesign (Advanced) View outline
- Infographics View outline
Microsoft Applications
- Microsoft Windows View outline
- Microsoft Word View outline
- Microsoft Excel View outline
- Microsoft Access View outline
NCFE Certificates
- NCFE Level 2 Certificate in Contact Centre Operations View outline
- NCFE Level 2 Certificate in Digital Promotion for Business View outline
- NCFE Level 2 Certificate in Principles of Customer Service View outline
- NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality View outline
- NCFE Level 2 Certificate in Understanding Retail Operations View outline