NCFE is a national awarding organisation based in the UK. Delmon Academy has been an NCFE Approved Centre since 2018. These knowledge-based qualifications help you develop the skills needed for the working environment.
NCFE Level 2 Certificate in Principles of Customer Service
Part of a suite of knowledge-based qualifications, developed to help learners progress into customer service roles or onto higher-level study. It is suitable for use within a study programme.
What you will learn
- Provide the underpinning knowledge employees need to work in customer service roles in a range of environments.
- Develop essential knowledge of customer service tasks, such as managing information and supporting events.
- Apply this knowledge in a variety of industries and job roles.
NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
For learners who want to enter, or progress within, employment in the hospitality sector.
What you will learn
- Communicating with customers in the hospitality sector.
- Teamwork in the hospitality sector.
- Professional standards and personal development.
- Legislation and regulations relating to customer service in hospitality.
NCFE Level 2 Certificate in Understanding Retail Operations
An introduction to the retail industry for people who are new to it or seeking work in it.
What you will learn
- Understand the different aspects of working in the retail sector.
- Prepare for progression to higher-level and more practical retail qualifications.
NCFE Level 2 Certificate in Contact Centre Operations (600/1292/4)
For people working in, or preparing to work in, a contact centre.
What you will learn
- Principles of personal effectiveness in a contact centre.
- Principles of health and safety in a contact centre.
- Personal responsibilities and working in a business environment.
- Using systems and technology in a contact centre.
- Principles of customer service in a contact centre.
NCFE Level 2 Certificate in Digital Promotion for Business (601/6673/3)
Practical knowledge of promoting a business online.
What you will learn
- Digital promotion for business.
- Search engine optimisation for business.
- Coordinating the use of digital media for business.
- Emergent digital techniques for business.
- Producing digital promotional content.
- Understanding social media.
- Using email campaigns for business promotion.
- Using mobile phone applications for business.
Qualification specifications
- NCFE Employability Skills: Entry Level 3 specification Download
- NCFE Employability Skills: Level 1 specification Download
- NCFE Employability Skills: Level 2 specification Download
- NCFE Level 2 Contact Centre Operations (600/1292/4) Download
- NCFE Level 2 Digital Promotion for Business specification Download
