NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Units

The qualification is built around these units:

• Principles of customer service in the hospitality sector
• Understand effective teamwork in the hospitality sector
• Understand legislation and guidance relevant to the hospitality sector
• Understand professional personal standards in the hospitality sector

Topics and content

During the course you will learn to:

• Identify different customer types.
• Explain how cultural factors can affect customers’ expectations.
• Outline the benefits of effective teamwork.
• Identify goals for your own development.
• Outline food hygiene and safety legislation.
• Identify a business’s needs and objectives.
• Describe how health and safety legislation helps to keep customers safe.
• Explain the possible consequences of not complying with legislation.
• Outline how interaction with other team members can affect customers.

Qualification details