NCFE Level 2 Certificate in Understanding Retail Operations

Units

The qualification is built around these units:

• Understanding customer service in the retail sector
• Understanding the retail selling process
• Understanding how individuals and teams contribute to the effectiveness of a retail business
• Understanding how a retail business maintains health and safety on its premises

Topics and content

During the course you will learn to:

• Describe the key features of excellent customer service.
• Describe the key features of unsatisfactory customer service.
• Explain why an effective rapport needs to be created with customers.
• Describe a range of methods for keeping product knowledge up to date.
• State the key requirements in a contract of employment in a retail business.
• Describe how poor communication skills can affect a team’s performance.
• State when and how to raise an emergency alarm.
• Explain why equipment and materials should be used in line with the employer’s and manufacturer’s instructions.

Qualification details